This page was last updated on 13th September 2019
This website is brought to you by UNW LLP of Citygate, St James’ Boulevard, Newcastle upon Tyne, NE1 4JE (we, our or us). We are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 thereafter (the Data Protection Legislation), we are the data controller (i.e. the organisation that is responsible for, and controls the processing of, your personal data) with registration number Z6814509.
2. Information we may collect from you
We may collect and process the following data about you:
2.1. Information you give us
You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our newsletter, search for our professional services, and if you report a problem with our website and/or instruct us to act on your behalf. The information you give us may include your name, address, e-mail address, company name, position, sector and financial information. We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data).
2.2. Information we collect about you
With regard to each of your visits to our website we may automatically collect the following information:
2.2.1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website; and
2.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); professional services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
this information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
2.3. Information we receive from other sources
We may receive personal data about you from analytics providers such as Google based outside the EU.
3. Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his or her personal data and receive on his/her behalf any data protection notices.
4. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with professional services). In this case, we may have time to cancel a service you have with us but we will notify you if this is the case at the time.
We may monitor and record email communications with you for the purpose of quality assurance, training, fraud prevention and compliance.
6. Uses made of the information
We use information held about you in the following ways:
6.1. Information you give to us
We will use this information:
6.1.1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and professional services that you request from us;
6.1.2. to provide you with information about other professional services we offer that are similar to those that you have already purchased or enquired about;
6.1.3. to contact you by electronic means (e-mail) or telephone with information about services similar to those which were the subject of a previous sale or negotiations of a sale to you.;
6.1.4 to notify you about changes to our service;
6.1.5 to ensure that content from our website is presented in the most effective manner for you and for your computer; and
6.1.6. to provide the professional services to you.
6.2. Information we collect about you
We will use this information:
6.2.1. to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
6.2.2. to improve our website to ensure that content is presented in the most effective manner for you and for your computer; and
6.2.3. as part of our efforts to keep our website safe and secure.
6.3. Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
7. Purposes for which we use your personal data
We have set out below, in table format, a description of all the ways we plan to use your personal data, and which legal bases we rely on to do so.
|Purpose / Activity
|Lawful basis for processing|
|To register you as a new client
|Performance of a contract with you|
|Manage payments, fees or charges||Performance of a contract with you and necessary to our legitimate interests to recover debt from you
|Performance of a contract with you and necessary to comply with a legal obligation|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
Necessary to comply with a legal obligation
|To use data analytics to improve our website, services, marketing, customer relationships and experiences||Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about professional services that may be of interest to you
|Necessary for our legitimate interests (to develop our professional services and grow our business)|
|To send you marketing, such as our newsletter
|Consent or legitimate interests|
8. Disclosure of your information
8.1. We may share your information with selected third parties including:
8.1.1. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
8.1.2. analytics and search engine providers that assist us in the improvement and optimisation of our website; and
8.1.3. electronic verification services for the purpose of verifying your identity where this is a condition of us entering into a contract with you (we use Smart Credit Limited, trading as “Smart Search” for this service).
8.2. We may disclose your personal information to third parties:
8.2.1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
8.2.2. if all, or substantially all, of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
8.3. We require all third parties to respect the security or your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions.
9.1. A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website.
9.3. Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience.
9.6. Third-party cookies
We work with third-party suppliers who may also set cookies on our website, for example Twitter and LinkedIn. These third-party suppliers are responsible for the cookies they set on our website. If you want further information please go to the website for the relevant third party.
9.7. How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org
10. Where we store your personal data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security or integrity of your data transmitted to our website and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
12. Data retention
We keep information for up to seven years after our last contact with you, or in accordance with the relevant legal statutory time limits. If you unsubscribe from our mailing lists, your data may be kept longer (up to 15 years) on a suppression list to ensure that you do not receive further communication for us.
Please see Your Rights at Section 14 for details on how to amend your information or request deletion of your personal data.
13. Third Party Links
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
14. Your rights
You have the right to:
14.1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
14.2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
14.3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
14.4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
14.5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
14.6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
14.7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain professional services to you. We will advise you if this is the case at the time you withdraw your consent.
14.8. Complain you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
- Email: email@example.com
- Post: Citygate, St James’ Boulevard, Newcastle upon Tyne, NE1 4JE
- Telephone: 0191 243 6000
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